Frequently Asked Questions. Hostel Excelsior, Madrid, Spain

Frequently Asked Questions

What time is check in and check out?
Check-in after 12:00 (noon), but if you arrive earlier (from 9:00) go straight to the hostel, if the room is not occupied or is vacated early we will offer it to you at no extra cost. Check-out 12:00 p.m.
Can I leave the room late?
If you wish to leave the room after 12:00 (noon) you can do so subject to request and availability with an additional cost of 50% of the daily room rate.
Can I choose the type of bed in my room? (Large bed – two beds)
Yes, when you make your reservation, specify whether you prefer a double bed or twin beds.
Do the rooms have a balcony or terrace? Can I reserve one?
Yes, when you make your reservation, specify whether you prefer an exterior room with a balcony or an interior room with a window overlooking interior patios.
Are there non-smoking rooms?
We do not usually make any distinction, but when you make your reservation let us know so that we take it into account and can change bed spreads and curtains, ventilate the room more so that you do not feel uncomfortable.
How many storeys does the building have? Is there a lift?
The building has 6 floors. The hostel is on the 2nd and 3rd floors, but the entrance to the hostel is made always via the 2nd floor. There are two lifts, a main lift and a service lift. Our guests usually use the main lift, but in the case when it is out of order they may use the other one.
Is there air conditioning in the rooms? Does it work all year round?
Yes, there is air-conditioning in all of the rooms which the guests can adjust as they please. It usually operates during the hottest months (July, August, and some days of June and September).
Is your hotel adapted for the handicapped?
No, depending on the circumstances, disabled guests have stayed with us without any major problems.
Can you keep my luggage when I leave the room?
Yes, there is a luggage service without additional charge.
Is there a safe place to park my car? How much does it cost?
We have several parking spaces in a private car park 20 m from the hostel. If you are interested, and given the limited number of spaces, please let us know when making your reservation. We will give you a key when you check in and it costs 20 €/ 24 hours (2009).
Does the hotel have an Internet or e-mail terminal for guests?
The hostel has a free Wi-Fi service. There is no computer available for guests.
Do you have high-speed internet in the room for my portable computer?Is it wireless?
Yes, request one when making your reservation, in approximately 15-20 rooms of the 35 that the hostel has the signal can be received quite intensely. You can use the Internet connection in the lounge at any time. It is a free Wi-Fi service.
Do you have a quiet, romantic room? How can I reserve it?
All the rooms of hostel are standard.
What languages are spoken in Reception?
We speak Spanish, English, French, Italian and Arabic, depending on the shifts.
Where may I rent a car?
The reception staff will help you to hire cars, plan excursions, bike tours …
How far are you from the Puerta del Sol?
0,53 Km.
How far are you from the Prado Museum?
1,33 Km.
How much does a taxi from the airport cost? How long does it take?
It costs between 30 € and 33 €. It takes between 20 minutes and 30 minutes.
In what kind of a neighbourhood are you?
It is the city centre, in the historical and monumental quarter of the city, and one of the most cosmopolitan shopping and leisure districts of the capital.
I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?
You can get to the Juan Carlos I Trade Fair Park by metro from Plaza de España, taking line 10 as far as Nuevos Ministerios and then on line 8 to Campo de las Naciones. You will find the Park as soon as you leave the metro station exit. It will take approximately 30/35 minutes and trains run frequently, around every 5 minutes.

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Hostel Excelsior - Facade